Returns & Exchanges
We want you to be happy with your VK piece but if something didn’t work out, we accept both returns and exchanges within 14 days from the day you receive your package.
Returns are at your own expense.
Need to return or exchange something?No problem. Just email us at sales@valentinakarnoubi.com and we’ll guide you through the process personally.
Whether it’s a size that didn’t fit quite right or you'd like to choose a different piece, we’re here to help you make the right swap. Once we receive your email, we’ll share the return address that best suits your location — either in the U.S. or Spain, depending on where you are.
As soon as we receive the original item (in unused condition, with tags and original packaging), we’ll ship the new one to you.
Please remember:– Items must be returned unused, with original tags and packaging.
– Return shipping is the customer’s responsibility.
– The original shipping bag can be reused.
– For your safety, we recommend keeping the tracking number until your exchange is completed.
Prefer a refund?
If you'd rather return your item for a refund, that’s also possible. Once we receive and inspect your return, your refund will be issued within 10 business days to the original payment method.
If you have any questions at all — whether about size, fit or style — write to us. We’re a small team and love assisting you personally.
sales@valentinakarnoubi.com
We’re here for you.